Customer Service Representative

GEICO is seeking a Customer Service Representative to join their team and provide world-class service to policyholders. The role involves guiding customers through coverage needs, managing policy changes, and addressing billing inquiries. You will handle incoming calls and messages while resolving concerns to ensure a positive customer experience. Typical duties for this role include staying informed about insurance products and identifying cross-selling opportunities to better assist clients. This position offers a competitive starting wage with significant shift differentials, including an extra 10% for evening shifts and 20% for weekend work. The employer provides a robust benefits package starting on day one, including medical, dental, vision, and a 401(k) with a 6% immediate match. Employees also receive tuition assistance, paid time off, and 13 paid holidays annually. The role begins with complete in-office training, followed by a hybrid work schedule consisting of 80% on-site and 20% off-site work through the GEICO Flex program.

Minimum of 1 year of customer-facing experience required; 3+ years preferred Experience in high-volume call centers with KPIs preferred Active Personal Lines or Property & Casualty license preferred High School Diploma or GED required; College degree preferred Strong customer service, interpersonal, and problem-solving skills Able to work evenings, weekends, and holidays